Privacy & Terms

Please review our policies regarding website use, data privacy, payments, and communication.

PRIVACY POLICY — Primo’s Junk Removal

Effective Date: February 2025
Website: www.primosjunkremoval.com
Company: Primo’s Junk Removal (Rancho Cucamonga, CA)

Primo’s Junk Removal (“we,” “our,” “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect personal information obtained through our website, communication tools, and booking forms.

1. Information We Collect

We may collect the following personal information when you visit or submit forms on our website:

Name
Phone number
Email address
Pickup or service address
Details about items you request removal for
Photos uploaded by you (if applicable)
Payment information processed through third-party billing software (we do not store card numbers on our website)

We may also automatically collect:

IP address
Browser/device type
Website usage data
Cookie information
Tracking data using Google Analytics and Meta/Facebook Pixel

2. How We Use Your Information

We use collected information to:

Respond to contact form submissions
Provide junk removal quotes
Schedule service appointments
Text or call you for service-related purposes
Send invoices, payment links, and confirmations
Improve website experience and marketing performance
Comply with legal or safety requirements

3. SMS/TEXT MESSAGING CONSENT

By submitting your phone number on our website, calling us, or texting us first, you consent to receive SMS text messages from Primo’s Junk Removal for purposes including:

Appointment reminders
Quotes
Invoices & receipts
Customer support
Promotional offers (optional & opt-out available)

Message and data rates may apply.
You may opt-out at any time by replying STOP.

4. Payment Information

All payments are processed securely through third-party providers such as QuickBooks, Square, Zelle, Cash App or similar platforms.
We do not store or process credit card numbers on our website or servers.

5. Cookies, Analytics & Tracking

Our website uses cookies and tracking technologies through Google Analytics and Meta/Facebook Pixel to:

Analyze website traffic
Improve user experience
Run online advertising

You may disable cookies through your browser settings.

6. Information Sharing

We do not sell personal information.

We may share user data only with:

Service providers who help us operate (e.g., Dialpad, Google Analytics, payment processors)
Legal authorities if required by law

7. Data Storage & Security

We take reasonable measures to protect information collected.
However, no online transmission is 100% secure, and users submit information at their own risk.

8. Children’s Privacy

This website is not directed to children under 13. We do not knowingly collect information from minors.

9. Your Rights – California Residents (CCPA)

Because we operate in California, you have the right to:

Request what personal data we have collected
Request deletion of your data
Opt-out of text messages or marketing

To submit a request, contact:
📧 info@primosjunkremoval.com
📞 (number listed on website)

10. Updates to This Policy

We may update this Privacy Policy at any time. Changes will be posted here with a revised “Effective Date.”

11. Contact Us

For questions about this policy or your data, contact:

Primo’s Junk Removal
9559 Center Ave Suite G
Rancho Cucamonga, CA 91730
📧 info@primosjunkremoval.com
🌐 www.primosjunkremoval.com

TERMS OF USE / TERMS OF SERVICE

Effective Date: February 2025
Website: www.primosjunkremoval.com
Company: Primo’s Junk Removal (Rancho Cucamonga, California)

1. Agreement to Terms

By accessing or using www.primosjunkremoval.com (“Website”) or booking services with Primo’s Junk Removal (“we,” “our,” “us”), you agree to be bound by these Terms of Use and all applicable laws.
If you do not agree, do not use the Website or our services.

2. Services Provided

Primo’s Junk Removal provides junk and debris removal, hauling, labor, and related services.
Services may include:

Removal of unwanted items
Curbside pickup
Labor assistance
Clean-up of residential or commercial properties

Service availability is based on location, scheduling, and crew capacity.

3. Scheduling and Appointments

When you schedule online, by phone, or by text:

You authorize us to contact you by phone, text, or email regarding your appointment.
Appointment times are arrival windows (ex: 2–4 PM), not guaranteed exact times.
Weather, traffic, or workload may affect arrival time.

We reserve the right to reschedule or refuse service.

4. Pricing & Quotes

Pricing may be based on:

Volume (space used in trailer)
Weight
Labor time
Access conditions (stairs, distance, difficult removal)
Special handling items (hazardous, oversized, heavy)

Any prices provided over the phone are estimates only.
Final pricing is determined on-site before removal occurs.

Promotional or curbside pricing only applies if items are placed outside and accessible.

5. Deposits, Payment & Billing

Payment is due in full at the time of service, unless otherwise stated.
We do not accept cash.
Accepted payments include:
- Credit/debit card
- Digital invoice link (QuickBooks, Square, etc.)
- Zelle only if initiated by customer (we do not request Zelle payments)

If a deposit is collected, it is non-refundable once the crew is dispatched.

If payment fails or is disputed after service, you agree to pay all outstanding balances and recovery costs.

6. Cancellation & Rescheduling

To avoid loss of deposits or fees:

Cancellations must be made at least 24 hours before scheduled time.

We may charge a cancellation fee or retain deposits if:

Customer fails to be present on arrival
Customer refuses service after crew arrival
Property access is blocked

7. Access to Property

Customer is responsible for:

Providing safe and legal access to items
Ensuring hallways, stairs, and pathways are safe
Removing obstacles, snow, pets, etc.

If unsafe conditions exist, we may cancel or adjust pricing.

8. Items We Cannot Remove

We cannot remove:

Hazardous or medical waste
Chemicals, paints, oils
Biohazards
Explosives or flammable items
(Unless separately approved and legally compliant)

If restricted items are presented at arrival, service may be refused.

9. Property Condition & Damage

We are not responsible for:

Pre-existing damage
Damage caused by unsafe structures or customer-requested removal paths
Items removed after approval (service is final and items are not returnable)

Customer acknowledges junk removal can involve heavy labor that may create scuffs or minor marks.
Customers requesting removals in tight spaces assume risk.

10. Photos & Service Documentation

We may take before and after photos for:

Proof of service
Customer support
Billing verification
Marketing (without disclosing names, addresses, or personal identity)

11. Website Content

All content on this Website — text, photos, logos, and branding — is property of Primo’s Junk Removal and may not be copied, reproduced, or distributed without written permission.

12. Third-Party Services

We use third-party platforms for:

Payments
Analytics
Website hosting
Phone/SMS communications

Use of these platforms is subject to their own terms and privacy policies.

13. Limitation of Liability

To the maximum extent allowed by law:

Primo’s Junk Removal is not liable for indirect, incidental, or consequential damages.
Our total liability shall not exceed the amount paid by you for the service.

14. Disputes

Any dispute arising from service or website use shall be resolved in California, under California state law.

15. Changes to Terms

We may update these Terms at any time.
Updates will be posted on this page with a revised effective date.

16. Contact

For questions about these Terms: